GDPR & Data Protection

Letter B Global Technologies is committed to supporting the rights of individuals in the European Economic Area and the United Kingdom under the General Data Protection Regulation (GDPR) and related laws. This notice explains how we handle personal data in Illuminate (the "Service").

Controller and processor roles

When you use Illuminate to manage your own organization's records, you are generally the data controller and we act as a data processor on your behalf. For your account and billing data, we act as the controller.

Lawful bases for processing

• Performance of our contract with you (to provide the Service)
• Our legitimate interests in operating and improving the Service
• Compliance with legal obligations
• Your consent, where applicable

Your rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Restrict or object to certain processing
• Data portability — receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent

International transfers

Where personal data is transferred outside the EEA or UK, we rely on appropriate safeguards such as standard contractual clauses.

Data processing agreement

Customers who require a Data Processing Agreement (DPA) can request one by contacting us.

Making a request

To exercise any of these rights, email info@letterbllc.com or write to Letter B Global Technologies, 2000 James Street, Suite 209, Coralville, Iowa 52241. We will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with your local supervisory authority.